Frequently asked questions
What happens when I place a writing order?
We pair you with an industry expert in 1-4 business days (depends on volume). The writer then checks your document to see if you provided sufficient information - if not, we'll contact you via e-mail to give us extra details.
What happens when I place a LinkedIn profile order?
We pair you up with one of our social media consultants within 1-4 business days (depends on volume). The writers typically take 1-2 business days to rewrite your profile. Please note that we do not accept any login information for LinkedIn due to security reasons. All changes will be put in a document file that you can simply copy and paste into your profile.
What happens when I place a photo order?
We pair you up with one of our design experts in 1-4 business days (depends on volume). They immediately assess your uploaded photo. If it's deemed to be low-quality, there's 2 options - you either upload another photo or give us permission to proceed with the low-quality version. The photo manipulation itself typically takes 1 business day.
What happens when I place an interview coaching order?
We pair you up with an industry expert within 3-5 business days (depends on volume). The interview session timeslot is then finalized depending on your availability. We will contact you through e-mail to confirm times.
Where can I track the status of my order?
Send us an e-mail at email@example.com or contact us on Facebook - we'll get back to you shortly.
What sets you apart from resume career services or workshops at my institution?
Resume career services or workshops typically provide an outdated version of how to update your resume. Although there's lots of applicable advice, it's general and not done by industry experts who have worked in the field.
What does the free resume assessment include?
We score your resume on three categories:
What happens when I place an industry critique order?
We pair you with an industry consultant in 1-4 business days (depends on volume). The consultant then checks your document to see if you provided sufficient information - if not, we'll contact you via e-mail to give us extra details.
Once sufficient information has been provided, the consultant takes 1-2 business days to assess the document. This is a comprehensive two-page assessment that includes detailed instructions on how to improve your resume or cover letter. For instance, the correct keywords to use for the industry of your choice, how to improve your personal brand, how to rephrase certain points, how to reformat, etc.
Since this is not a professional rewrite, please keep in mind that we simply send over the recommendation. Final edits can be incorporated by you by following the instructions.
Do you store any credit card information?
No, and we cannot as transactions are done through Ecwid which is PCI DSS certified. You can read more about how your data is processed here.
Do you store any documents such as resumes sent through the free assessment service?
No. Once an order has been closed, the files are automatically deleted. This also applies to the free resume scan. If you have lost your free report, you will have to re-upload your resume again and wait for another assessment.
Should I change my personal information such as my address on uploaded files?
This is not necessary but we do encourage this practice for extra protection.
How long will you make my resume or cover letter?
We always fit it to the industry you're applying to. Depending on the industry, a resume could be from 1-3 pages. Cover letters are typically 1 page.
Will I still benefit from these services if I'm not an undergraduate, graduate, or postdoc?
You will still benefit as we have experts in various industry fields. However, please note we're a specialized service.
Can I book TAB for resume workshops, job talks, etc?
Although we provide writing and coaching services worldwide, we are limited to events in the Greater Toronto Area based on our main office location. Send us an e-mail at firstname.lastname@example.org or contact us on Facebook regarding details.